Policies
SUMMER POLICY (Bookings for May – October):
If your travel plans change and you must cancel your reservation, please call us at least 10 days prior to your arrival date. All cancellations will be charged a 10 percent cancellation fee.
In the unlikely event that you must cancel with less than the 10-day notice, shorten your stay, or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook the unit, a 90 percent refund will be made. However, if canceling or shortening your stay with less than 24-hour notice, that night’s stay will not be refunded. If calling to cancel a reservation, please make sure you speak to our front desk attendant. Do not leave a message on our answer machine. Cancellations by email must be confirmed by an email response.
WINTER POLICY (Bookings for November – April):
If your travel plans change and you must cancel your reservation, please call us at least 24 hours prior to your arrival date. All cancellations will be charged a 10 percent cancellation fee. if canceling or shortening your stay with less than 24-hour notice, that night’s stay will not be refunded. If calling to cancel a reservation, please make sure you speak to our front desk attendant. Do not leave a message on our answer machine. Cancellations by email must be confirmed by an email response.
CHECK-IN: 3:00 pm to 6pm. If arriving outside of check-in times, please call to make arrangements, we have an attendant on call from 6-10pm
CHECK-OUT: 11:00 am.
Linens and towels provided in all units. Daily maid service is provided.
Cooking is allowed only in units with kitchen facilities.
DIRECTV is provided in all rooms. Cell service is available for all major carriers.
ABSOLUTELY NO SMOKING INSIDE ANY UNIT. You could be subject to a $250.00 or more cleaning fee for violation of this policy.
RVs and Tents are not allowed for occupancy on Stanley High Country Inn grounds.
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